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Combining a PC and a video camera, video conferencing will give the insurance adjuster – and the claimant – real-time, face-to-face access to one another. Imagine this: ABC Insurance Company adjuster Bob Smith hires the Ding-Dong Investigation Agency to go out and take a recorded statement from a claimant, Alvin Crook. Ding-Dong sends its representative, Ava Lady, along with some standard equipment. Using video conferencing, Ava and Alvin are able to include Bob in the real-time statement-taking process.
The technology is available now. Expect it to be in common use by the turn of the century.
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