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By Larry G. Henning, CFE and Edward J. Wilbraham, Esq.
In general, the expanded use of video surveillance over the past several years has enabled insurers to uncover a larger number of fraudulent and/or exaggerated claims. However, the use of video surveillance does not come without certain risks that investigators, claim representatives, and their managers must recognize and evaluate.
It is mandatory and prudent for insurers to demand that the investigators performing the video surveillance assignment, whether an investigator in the insurer’s SIU or an outside private investigation vendor, be adequately trained in the proper technical procedures of performing a photographic surveillance. It is equally important for the individual handling the video surveillance assignment to receive updated continuing education and training involving the potential legal ramifications of surveillance.
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