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If the US were to send thousands of troops to Kosovo, but failed to equip them with the latest in weaponry and adequate means of communication, what would the result be? If those same troops were deployed in an organized effort, equipped with cutting-edge technology and in constant communication with one another, how much better would the outcome be? Why can any doofus look at the two paragraphs above and immediately see the necessity of a well-planned, well-equipped assault on an easily identified problem, however some of the smartest bean-counters in the insurance industry can not see the forest through the trees when it comes to the problem of insurance fraud? Too often, these last few months have brought word of company-ordered cut-backs in fraud staffing and funding. “It costs too much to fight fraud. Our bad faith exposure is too high. Yada, yada, yada.” And too often I hear stories of dedicated men and women who are attempting to post those countable numbers, to convince the BCs of the profitability inherent in an organized and equipped effort, even though their investigative hands are tied behind their backs with company-imposed restrictions, budgetary concerns, politics and more. Being a part of the race isn’t enough. Every pack needs a leader(s) to take the risk, set the pace and inspire the momentum. Which insurance company CEO is going to have the necessary guts to be integral in the formation of tomorrow’s SIU … and effectively lead this pack into the 21st century? Time will (hopefully!) tell.
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